{"id":790,"date":"2020-12-17T12:24:42","date_gmt":"2020-12-17T15:24:42","guid":{"rendered":"https:\/\/maurobernal.com.ar\/blog\/?p=790"},"modified":"2020-12-17T12:28:00","modified_gmt":"2020-12-17T15:28:00","slug":"no-graba-en-las-transferencias","status":"publish","type":"post","link":"https:\/\/maurobernal.com.ar\/blog\/no-graba-en-las-transferencias\/","title":{"rendered":"No graba en las transferencias"},"content":{"rendered":"\n

El siguiente problema fue detectado en un Elastix 4.0 con Asterisk 11.24. No descart\u00f3 que persista en Issabel, pero habr\u00eda que confirmar.<\/p>\n\n\n\n

El origen de la cuesti\u00f3n es que las grabaciones no inclu\u00eda las transferencias. Para ser m\u00e1s claro, una llamada entrante (IN) que era dirigida hacia una cola (queue), es atendida por un coordinador. Luego este la vuelve a transferir, y en ese momento que realiza el corte (hangup), ya que alguien lo atend\u00eda del otro lado, la grabaci\u00f3n se cortaba.<\/p>\n\n\n\n

Esto puntualmente tiene que ver con una propiedad de asterisk (herencia), la c\u00faal no estaba seteada. La forma de correguirlo es agregando la siguiente l\u00ednea en el archivo: extensions_override_freepbx.conf (o extensions_override_elastix.conf)<\/p>\n\n\n\n

Dependiente de tu versi\u00f3n deber\u00edas verificar en c\u00faal de esos dos archivos agregar la l\u00ednea<\/p>\n\n\n\n

1-Haz backup de tu archivo<\/p>\n\n\n\n

cp \/etc\/asterisk\/extensions_override_freepbx.conf \/etc\/asterisk\/extensions_override_freepbx.conf.bak<\/code><\/pre>\n\n\n\n
2-Busca la siguiente l\u00ednea<\/p>\n\n\n\n
exten => s,n(record),MixMonitor(${MIXMON_DIR}${CALLFILENAME}.${MIXMON_FORMAT},,${MIXMON_POST})<\/code><\/pre>\n\n\n\n
3-Agreg\u00e1 al final de esta (y en una nueva l\u00ednea) , lo siguiente<\/p>\n\n\n\n
exten => s,n,Set(AUDIOHOOK_INHERIT(MixMonitor)=yes)<\/code><\/pre>\n\n\n\n
4-Reinicia el servicio del asterisk<\/p>\n\n\n\n
sudo service asterisk restart<\/code><\/pre>\n\n\n\n
o ingresa a la consola del asterisk y haz un reinicio por aplicaci\u00f3n <\/p>\n\n\n\n
Stopping and Restarting Asterisk From The CLI – Asterisk Project – Asterisk Project Wiki<\/a><\/p>\n\n\n\n
core restart gracefully<\/code><\/pre>\n\n\n\n
Listo!!!<\/p>\n\n\n\n
A partir de ahora, la llamada inicial, contendr\u00e1 en la grabaci\u00f3n todas las transferencias que puede haber sufrido, hasta el \u00faltimo corte (Tanto del cliente o del agente) que haya transcurrido.<\/p>\n","protected":false},"excerpt":{"rendered":"
El siguiente problema fue detectado en un Elastix 4.0 con Asterisk 11.24. No descart\u00f3 que persista en Issabel, pero habr\u00eda que confirmar. El origen de la cuesti\u00f3n es que las…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[147],"tags":[148,173,199,176,198],"class_list":["post-790","post","type-post","status-publish","format-standard","hentry","category-asterisk","tag-asterisk","tag-elastix","tag-grabacion","tag-issabel","tag-monitor"],"yoast_head":"\nNo graba en las transferencias · devops Mauro Bernal<\/title>\n<meta name=\"description\" content=\"En Elastix no graba en las transferencias el audio total\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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